Frequently asked
questions
Absolutely! At Dunna, we pride ourselves on offering a complete range of clean beauty products. We carefully curate our selection to include only brands that uphold this principle.
Our commitment to quality and transparency ensures that every item is crafted with safe ingredients. We believe that beauty should be both effective and ethical, so you can feel confident in every choice you make with us.
We offer a diverse selection of products, most of which are vegan. While not every product is vegan, we prioritise partnering with brands that share our commitment to ethical practices. We encourage you to check products labels or reach out for specifics. Our goal is to help you find the best options that align with your values.
Yes, all of them are. We only partner with brands that are committed to ethical practices, ensuring that no animal testing is involved. You can trust that every item in our collection reflects our dedication to compassion and responsible beauty.
Unfortunately, we are not able to cancel an order once it has been placed. We do offer exchanges if you changed your mind. Please refer to our refund policy for more information.
Please contact us by email at sales@dunnabeauty.com if you have entered the wrong address. Please note, if the order has already left our office, we might not be able to redirect it.
Please reach out to us as soon as possible. We will make sure you receive the correct item promptly. For more information refer to our refund policy.
Yes, we can exchange your products if you changed your mind, received a defective or wrong item. For more information please refer to our refund policy. Please note, we do not offer refunds.
Unfortunately, we do not offer returns. If you receive a defective or incorrect product, we are happy to provide an exchange to ensure your satisfaction. Please reach out to us for assistance, as we will make it right!
We accept a variety of payment methods, including major credit cards, debit cards, and online payment options like PayPal, as well as Afterpay and ZIP for flexible payment options.
Currently, we ship exclusively within Australia. However, keep an eye out, as we will soon be expanding our reach to more locations!
Once your order has been shipped, you will receive a confirmation email with a tracking link. If you have any issues with this link, please reach out to us. We are here to help!
We aim to pack and process your order within 48 hours to ensure a quick turnaround. Shipping times vary depending on your location, but most deliveries should arrive between 1-7 business days from dispatch.
Please see our Shipping page for more accurate information about delivery times.
If you experience any delays, feel free to contact us for assistance.
Creating an account is easy! Simply visit our sign up page, enter your email address and password, and you are all set.
You can review your orders, add/change payment methods, update your delivery address, among others. This makes managing your purchases quick and convenient.
No, you do not need to create an account. You can easily complete your purchase as a guest. However, creating an account can offer added benefits, such as tracking your orders and saving your information for future purchases.
Yes – we offer free, personalised skin consultations with Alix, our certified skin therapist. It’s a chance to get expert guidance on what your skin actually needs, with no obligation to buy.
You can Book your free consultation here or reach out via Instagram, Facebook or at sales@dunnabeauty.com if you’d prefer to chat first, or can’t find a time that works.
The best way is to book your a free consultation with Alix, our certified skin therapist – it’s the most thorough way to get recommendations tailored to your skin.
If you just have a quick question, you’re welcome to reach out via Instagram, Facebook or sales@dunnabeauty.com – it helps if you can share your skin type, main concerns, and what you’re currently using.
See our Customer Care page for information.
Currently, Dunna does not have a physical store. However, you can explore our full range of products online. If you have any questions or need assistance, feel free to reach out!